Increase profits A study conducted by Harvard Business Review says that acquiring new customers is 25 times more expensive than retaining existing ones, and increasing the retention rate increases profits by 25% to 95%.
No matter how much your business has a good cash flow
A good product, aligned marketing and telemarketing data sales strategies and much more, you need to pay close attention to customer service.
This service is increasingly being focused on you, as most consumers trust the reviews of other consumers more!
After all, 95% of them analyze these comments before making any purchasing decision , according to research carried out by the Nielsen Institute.Digital marketing, marketing leads, content marketing, business marketing
How does good customer service directly impact customer loyalty? Let’s take a look together below.
Why is good service so important for loyalty?
Good customer service is key to building lasting relationships and customer loyalty.
This practice goes far beyond simply communication axis is that of visualization solving problems, it involves creating positive experiences during customer service, which strengthens the bond between the brand and the customer.
Building trust: When a customer feels valued and well-served, they develop trust in the brand. This trust is essential for them to become a loyal customer and brand advocate.
Differentiation: by offering superior service, your company stands out from the competition and wins customers’ preference.
Improved reputation:
Good customer service spreads quickly, whether through referrals or online reviews. This helps build a positive reputation for your brand.
Increased perceived value: when a customer b2c fax feels well served, they tend to attribute a higher value to your company’s products or services.
Reduced churn: Well-served customers are less likely to switch to the competition. Customer loyalty reduces the costs of acquiring new customers and increases the company’s revenue in the long term.
How to implement good customer service?
But how can you combine excellent customer service across multiple channels that makes your team’s work easier, drives robust strategies in the company, builds customer loyalty and attracts more and more leads?
Being responsive isn’t just about answering messages. Communicating in the right way changes everything!
Now, your customer service operation can be more organized and efficient, with innovative tools that transform the interaction experience.
The new Inbox was created by Huggy to offer a unique and efficient experience, both for your company and your customers.
It is designed for companies that want to streamline their customer service operations and take their customer interactions to the next level.
Our platform unifies all service channels, offering an intuitive interface and integrated tools that strengthen the connection with your customers.