It’s important to respond to reviews in a timely manner, whether it’s positive or negative. Of course, no one likes to get negative reviews but look at cell phone database these as an opportunity to better your brand or your products so you can ensure future positivity from all customers. Besides, 30% of customers feel positive about a brand who responds to online reviews, so take the time to do it to show your loyalty too.
For each review, acknowledge
the effort your customers put toward your brand, so whether they write a positive review or a negative review, thank them for the time they put into doing it in the first place. After you thank them, make sure to let them know how many points they earned by writing one, so there is a positive takeaway for each customer.
Any negative reviews should
Responded what causes direct traffic in google analytics to with care—let them know you’ve heard what they’re saying, share with them how you intend to improve the product in the future, and offer a way for betting email list them to contact you if they want to take the discussion further. This will rebuild a relationship with those customers, so you can foster a loyal brand experience no matter what.